Moteurs Baudouin

Moteurs Baudouin is changing its system for collecting and handling IT incidents and requests. Say goodbye to the Smartsheet "IT request", and p...

Moteurs Baudouin est en train de changer le système permettant la collecte et la gestion des incidents et requêtes IT. Dîtes adieu à la feuille Smartsheet...

This article will guide you through the process of creating an incident ticket. An incident ticket must be submitted when a problem concerning IT is occurri...

You have created an incident ticket, or a service ticket, and you may wonder what to do next. This article will guide you from viewing your pending tickets ...

This article will guide you through the process of creating a service ticket. Please note that Service requests are subjected to validation. You will be n...

This article will guide you through approvals and how to approve or reject them. When someone request a service, such as a new computer or a change on an ...

This article will help you to view articles published in the knowledge base. These articles may give you information to solve basic problems or provide usef...

Cet article va vous guider à travers le processus de création d'un ticket d'incident. Un ticket d'incident doit être ouvert lorsque vous renco...

Vous avez créé un ticket d'incident ou un ticket de demande de service, et vous vous demandez que faire ensuite. Cet article va vous guider pour vous pe...

Cet article va vous guider à travers le processus de création d'un ticket de demande de service. Veuillez noter que les demandes de service sont soumi...