This article will guide you through approvals and how to approve or reject them.
When someone request a service, such as a new computer or a change on an existing system, this request must be approved by its reporting manager in order to be processed.
If you do not know how to create a service request, please refer to Create a new service ticket.
First of all, you must be logged in to MB Request. Once you are on the Home screen, you have two possibilities:
- In the notification pop-up, click on any "Approval requested" event to be directly taken to the approbation page.
- Click on the "Pending Approvals" link to be taken to the list of tickets that require your approbation.
On the pending approvals list, click on the one you wish to approve or decline:
On the following screen, you can see a summary of the request. The buttons to approve or reject the request are in the top right corner.
The requester is notified of your decision by email.
Notice that rejecting the request will automatically close the ticket.
From now on, you can approve or reject service requests.