You have created an incident ticket, or a service ticket, and you may wonder what to do next. This article will guide you from viewing your pending tickets to close your ticket. You will also learn how to add comments to your opened tickets.


Assure that your are logged in to MB Request. From the Home Screen, you have three possibilities to consult your pending tickets:


  1. Click on the "TICKETS" tab in the blue header
  2. Click on the "Your tickets" link.
  3. In the notification pop-up, click on a notification that concerns the pending ticket you want to consult. This action will take you directly to the ticket page.


If you followed action 1 or 2, you will be redirected to the ticket list. By default, it is configured to display only open or pending tickets, but you can also view closed tickets. 

Click on a ticket to open it and view the information you provided during the creation process (you may want to modify them) and any response from the IT Support to your ticket. 




You are now on a ticket page, where you will be able to perform various actions such as :

  • Change the information you type during the creation process, such as your department, the incident type, or the ticket description. Please note that the ticket title cannot be modified.
  • View any response from the IT Support to your ticket.
  • Reply to the ticket.
  • Add people's mail so they can be notified when a notification concerning your ticket is sent. This can be compared to CCs in an email.
  • Close the ticket (once the incident is solved).




Clicking on the "Reply" button will place you in a text editor at the bottom of the page where you will be able to type an answer and / or add more detail to the ticket.
Do not forget to click on the blue "Reply" button to send your answer:



You are now familiar with consulting, editing and closing your tickets.