1 / Cancel a task
On OS / ION / Monitors&Workflows / Active Workflows
Select the king of Workflow by "Workflow Name", then Select the version (if it's a new workflow, it will be last running version).
A blue bar appear on top, click on "WORKFLOW INSTANCES"
On Workflow instances, check by time and/or status:
OR, by workflow ID :
Click on search to update the list.
Select the instance, the blue bar appears. Click on Tasks/Notifications to check the list of the tasks and notifications. Click on to cancel the workflow instance.
On Tasks/Notification, select a line and click on to reach the details (ex : OA N°)
PS : Only workflow instance can be cancelled, not only a task or a notification.
2 / Transfer a task
Once you're into the Task details (Activity), select Distribution List sheet and "+ Redistribute"
Then ADD, select "User" Type and Search by name. Click on "Search" to update the list and Select the user to whom redistribute and validate (ok).
Apply will redistribute the task to the new user.
3 / Task missing
If a task is missing, check the workflow instance status (Failed?) : On OS / ION / Monitors&Workflows / Active Workflows, select the workflow type then click on Workflow instances.
On Workflow instances, check by time and/or status:
OR, by workflow ID :
Click on search to update the list.
4 / Start/Restart a Workflow
On navigation Menu, reach the "Launch Approval WRKL" page
Use the widget "Start Workflows" to start it again.
Click on the "+"
On the pop-up page, select the type of workflow and enter the ID, then press start.
You can see the workflow steps on the widget "Worflow viewer"