Symptoms:
- Some elements in a Sharepoint list or a Sharepoint library are missing.
- Some informations in a Sharepoint list or a Sharepoint library are partial / uncomplete
Cause:
The cookies from the web browser are not updating, despite the following actions :
- Refreshing the page
- Emptying the cache of the browser (Ctrl + F5)
- Logging off and on
- Restarting the computer
Because of outdated cookies, the browser is displaying old information.
Solution:
Cookies related to Sharepoint have to be deleted in order to force the browser to force synchronization.
See the following steps to delete cookies in Edge :
- Close every tab where a Sharepoint site / Sharepoint list is open
- In the address bar, copy the following : edge://settings/cookies
- Delete all the cookies related to sharepoint.com by clicking on each recycle bin as illustrated below
- Go back to the Sharepoint site or the Sharepoint list